Shipping Policy

Last updated: October 2026

Thank you for shopping with us. We aim to make your shopping experience as smooth and transparent as possible. Below you’ll find everything you need to know about order processing, shipping, tracking, and delivery.

Order Processing

Orders are typically processed within 1–3 business days after your order has been confirmed.

Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information when available.

Please note that orders placed during weekends, holidays, or periods of high demand may require additional processing time.

Estimated Delivery Times

Our estimated delivery times are:

• United States: 5–12 business days

• Canada: 6–14 business days

• United Kingdom: 5–12 business days

• Australia & New Zealand: 6–15 business days

• Europe: 5–12 business days

• Rest of the world: 7–18 business days

These are estimated delivery times and are not guaranteed. Delays may occasionally occur due to customs, local carriers, weather conditions, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs, if applicable, are displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions. Any applicable promotion will be clearly displayed on our website or during checkout.

Order Tracking

Once your order has shipped, you may receive a tracking number by email.

Please allow 2–5 business days for tracking information to update after receiving your shipping confirmation, as carriers may need time to scan and register the package in their system.

Multiple Packages

Depending on product availability and the fulfillment location, items from the same order may occasionally be shipped separately.

If this happens, you may receive multiple packages and tracking numbers. You will not be charged additional shipping fees because your order was divided into multiple shipments.

Incorrect Shipping Address

Please make sure your shipping information is complete and accurate before placing your order.

If you notice an error in your shipping address, contact us as soon as possible. We will do our best to make changes before the order is processed, but we cannot guarantee that changes can be made once an order has entered fulfillment or has been shipped.

We are not responsible for packages that cannot be delivered due to incorrect or incomplete shipping information provided by the customer.

Delayed Orders

Occasional delays can happen, especially during holidays, promotional periods, customs processing, or periods of high carrier demand.

If your order is taking longer than the estimated delivery window, please contact our customer support team and we will help you check its status.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first:

• Check around your property and mailbox.

• Ask household members or neighbors.

• Contact the local delivery carrier.

If you still cannot locate your package, contact our customer support team and we will review the situation with you.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees depending on the destination country's regulations.

Unless explicitly stated otherwise at checkout, any applicable customs duties, import taxes, or fees charged by local authorities are the responsibility of the customer.

Customs procedures may also occasionally cause additional delivery delays.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible after placing it.

We will do our best to accommodate cancellation requests. However, once an order has been processed or shipped, we may no longer be able to cancel it.

Questions About Your Order

If you have any questions regarding your shipment, tracking information, or delivery, please contact our customer support team.

When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.